We are seeking a highly motivated Support Engineer to join our dynamic team. As a Support Engineer, you will be responsible for providing technical assistance and support to our customers using our software products. You will play a crucial role in ensuring customer satisfaction by addressing and resolving software-related issues promptly and effectively.

Key Responsibilities:

·       Respond to customer inquiries and provide technical support via email, phone, or chat.

·       Diagnose and troubleshoot software-related issues reported by customers.

·       Collaborate with cross-functional teams to escalate and resolve complex technical problems.

·       Document and track customer interactions, issues, and resolutions in the support system.

·       Assist in the development and maintenance of knowledge base articles and documentation.

·       Conduct remote troubleshooting sessions to guide customers through problem-solving steps.

·       Stay updated on product features, enhancements, and industry trends to provide accurate information to customers.

Qualifications:

·       Degree: BSc in CSE, CS or related fields

·       Excellent communication and customer service skills.

·       Strong understanding of software applications and troubleshooting methodologies.

·       Ability to work independently and collaboratively in a fast-paced environment.

Advantage skills:

·       Having experience in technical support role in the software industry is a plus

·       Familiarity with ticketing systems and customer support software is a plus.

·       Programming or scripting skills (e.g., Python, JavaScript) is a plus.

How to Apply